1-800-385-8319

Shipping & Returns

 

GotoMattress Can Provide Delivery in 48 States

 

Premium Delivery Service

This service is Free on all Simmons, Stearns & Foster, Tempur-pedic, and specially marked Sealy,  Serta mattresses and mattress sets.

Our courteous delivery service will deliver to your home up to 2 flights of stairs your mattress or mattress set with set up of frame and placement.  They will remove all packaging materials.  Every mattress is made new and takes from 3 to 5 days business before delivering to our delivery agent.  Once our delivery agent receives your product they will call and schedule your delivery day and time with you personally.  There are a few locations that are considered Extended Service and customer service will contact you if you are located in one of these areas.  You may call Customer Service at 800 385 8319 to check on your location.  We may be able to provide service to these areas for an additional charge.

GotoMattress Can Provide Delivery in 48 States.
We are unable to deliver to Alaska or Hawaii at this time.

We do not deliver internationally but we can deliver to any US freight provider who you have made arrangements with.

 

 

Return Policy

 

Cancellation Policy: All bedding is made new and we are willing to cancel any order prior to production.  Most orders are manufactured within 3 to 5 days of placing your order.

  

Gotomattress.com Comfort Guarantee: As a valued Gotomattress.com customer, we will offer you a one time Satisfaction  Comfort guarantee on "Premier" mattress sets.  A Premier mattress set is any set purchased for $799.00 or more.  To qualify for a satisfaction guarantee, you must sleep on your new "Premier" mattress set for a minimum of fourteen (14) days.  This will give you and the mattress a chance to adjust to each other.  If after fourteen (14) days you are still not comfortable with your mattress, please call our Customer Service Department at 1-800-385-8319.  We will offer you a store credit for the original set purchased.  You have up to thirty (30) days after delivery to request a satisfaction guarantee.  The store credit may be used towards any other mattress set of equal or greater value.  You are just responsible for the difference in price and the delivery charges (returned mattress and new mattress).  There are certain locations where our National Delivery Service does not offer removal of old mattress or return on exchanges.  Please call Customer Service to check your specific location if considering our Comfort Guarantee.  If you select a mattress set of lesser value than your original purchase, there will be no refund for the difference, and you cannot use the difference to purchase other merchandise.  Merchandise being exchanged must be free of stains, abuse and/or damage.  There is no comfort guarantee on your new comfort exchange selection.  A mattress only purchase at $799 or more that is for a platform bed does qualify for our Satisfaction Comfort Guarantee.

  

Non-Returnable Items: All bedding, mattresses, boxsprings are non-returnable once delivered or picked up. Also non-refundable are mattress pads, sheets, pillows, and bedframes.